Supports

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Technical Support

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Here you can find more auxiliary support

[/fusion_title][fusion_text rule_style=”default” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” font_size=”20px” fusion_font_family_text_font=”Roboto” fusion_font_variant_text_font=”400″ text_transform=”none” text_color=”rgba(0,0,0,0.65)” animation_direction=”left” animation_speed=”0.3″]

In addition to enhance the physical support by using design service, logistics service and warranty service, we work on turning our experience into document, video and FAQ, we will never stop pushing more and more data here for you to digest.

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Document

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When we develop a new e-Bike solution, we always need to generate corresponding data, so from project kicked off to product launched, our documents include e-Bike system manual, e-Bike tech data, and software manual.

[/fusion_text][fusion_button target=”_self” alignment=”right” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” color=”custom” button_gradient_top_color=”#051333″ button_gradient_bottom_color=”#051333″ button_gradient_top_color_hover=”#0095cf” button_gradient_bottom_color_hover=”#0095cf” accent_color=”#ffffff” accent_hover_color=”#ffffff” border_color=”rgba(16,83,120,0)” border_hover_color=”rgba(16,83,120,0)” fusion_font_family_button_font=”Roboto” fusion_font_variant_button_font=”400″ stretch=”default” icon_position=”left” icon_divider=”no” animation_direction=”left” animation_speed=”0.3″]Learn More[/fusion_button][/fusion_builder_column][fusion_builder_column type=”1_3″ type=”1_3″ layout=”1_3″ spacing=”60px” center_content=”no” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” hover_type=”none” border_style=”solid” border_position=”all” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” animation_type=”fade” animation_direction=”left” animation_speed=”1.0″ filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ first=”true” last=”false” margin_top=”80px” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” spacing_right=”20px” min_height=”” link=””][fusion_builder_row_inner][fusion_builder_column_inner type=”1_1″ type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ padding_top=”10px” hover_type=”none” border_sizes_top=”0px” border_sizes_right=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_image=”https://placehold.it/750×173″ background_position=”left center” background_repeat=”no-repeat” background_blend_mode=”none” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ animation_direction=”left” animation_speed=”0.3″ last=”true” border_position=”all” first=”true” min_height=”” link=””][fusion_title title_type=”text” rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” content_align=”right” size=”3″ font_size=”40px” fusion_font_family_title_font=”Roboto” fusion_font_variant_title_font=”400″ text_color=”#051333″ text_shadow=”no” text_shadow_blur=”0″ gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″]FAQ[/fusion_title][/fusion_builder_column_inner][/fusion_builder_row_inner][fusion_separator style_type=”single solid” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” flex_grow=”0″ bottom_margin=”30px” width=”300px” alignment=”right” border_size=”4″ sep_color=”#0095cf” /][fusion_text rule_style=”default” content_alignment=”right” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” font_size=”18px” fusion_font_family_text_font=”Roboto” fusion_font_variant_text_font=”400″ text_transform=”none” text_color=”rgba(0,0,0,0.65)” animation_direction=”left” animation_speed=”0.3″]

Every time we solve an issue for customers, we try to turn it into a lesson, the lesson learned helped us escalate ourselves. We are happy to gather them into a FAQ. The more customers we served, the more information we shared.

[/fusion_text][fusion_button target=”_self” alignment=”right” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” color=”custom” button_gradient_top_color=”#051333″ button_gradient_bottom_color=”#051333″ button_gradient_top_color_hover=”#0095cf” button_gradient_bottom_color_hover=”#0095cf” accent_color=”#ffffff” accent_hover_color=”#ffffff” border_color=”rgba(16,83,120,0)” border_hover_color=”rgba(16,83,120,0)” fusion_font_family_button_font=”Roboto” fusion_font_variant_button_font=”400″ stretch=”default” icon_position=”left” icon_divider=”no” animation_direction=”left” animation_speed=”0.3″]Learn More[/fusion_button][/fusion_builder_column][fusion_builder_column type=”1_3″ type=”1_3″ layout=”1_3″ spacing=”60px” center_content=”no” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” hover_type=”none” border_style=”solid” border_position=”all” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_position=”left top” background_repeat=”no-repeat” background_blend_mode=”none” animation_type=”fade” animation_direction=”left” animation_speed=”1.0″ filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ first=”true” last=”false” margin_top=”80px” border_sizes_top=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_sizes_right=”0px” spacing_right=”20px” min_height=”” link=””][fusion_builder_row_inner][fusion_builder_column_inner type=”1_1″ type=”1_1″ layout=”1_1″ align_self=”auto” content_layout=”column” align_content=”flex-start” valign_content=”flex-start” content_wrap=”wrap” center_content=”no” target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” order_medium=”0″ order_small=”0″ padding_top=”10px” hover_type=”none” border_sizes_top=”0px” border_sizes_right=”0px” border_sizes_bottom=”0px” border_sizes_left=”0px” border_style=”solid” box_shadow=”no” box_shadow_blur=”0″ box_shadow_spread=”0″ background_type=”single” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ background_image=”https://placehold.it/750×173″ background_position=”left center” background_repeat=”no-repeat” background_blend_mode=”none” filter_type=”regular” filter_hue=”0″ filter_saturation=”100″ filter_brightness=”100″ filter_contrast=”100″ filter_invert=”0″ filter_sepia=”0″ filter_opacity=”100″ filter_blur=”0″ filter_hue_hover=”0″ filter_saturation_hover=”100″ filter_brightness_hover=”100″ filter_contrast_hover=”100″ filter_invert_hover=”0″ filter_sepia_hover=”0″ filter_opacity_hover=”100″ filter_blur_hover=”0″ animation_direction=”left” animation_speed=”0.3″ last=”true” border_position=”all” first=”true” min_height=”” link=””][fusion_title title_type=”text” rotation_effect=”bounceIn” display_time=”1200″ highlight_effect=”circle” loop_animation=”off” highlight_width=”9″ highlight_top_margin=”0″ title_link=”off” link_target=”_self” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” content_align=”right” size=”3″ font_size=”40px” fusion_font_family_title_font=”Roboto” fusion_font_variant_title_font=”400″ text_color=”#051333″ text_shadow=”no” text_shadow_blur=”0″ gradient_font=”no” gradient_start_position=”0″ gradient_end_position=”100″ gradient_type=”linear” radial_direction=”center center” linear_angle=”180″ style_type=”default” animation_direction=”left” animation_speed=”0.3″]Service Video[/fusion_title][/fusion_builder_column_inner][/fusion_builder_row_inner][fusion_separator style_type=”single solid” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” flex_grow=”0″ bottom_margin=”30px” width=”300px” alignment=”right” border_size=”4″ sep_color=”#0095cf” /][fusion_text rule_style=”default” content_alignment=”right” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” font_size=”18px” fusion_font_family_text_font=”Roboto” fusion_font_variant_text_font=”400″ text_transform=”none” text_color=”rgba(0,0,0,0.65)” animation_direction=”left” animation_speed=”0.3″]

To see is always to believe. we therefore make videos to let customers pick up sooner. we try to reproduce every issue we found in customer side, and make them videos for lesson learned.

[/fusion_text][fusion_button target=”_self” alignment=”right” hide_on_mobile=”small-visibility,medium-visibility,large-visibility” sticky_display=”normal,sticky” color=”custom” button_gradient_top_color=”#051333″ button_gradient_bottom_color=”#051333″ button_gradient_top_color_hover=”#0095cf” button_gradient_bottom_color_hover=”#0095cf” accent_color=”#ffffff” accent_hover_color=”#ffffff” border_color=”rgba(16,83,120,0)” border_hover_color=”rgba(16,83,120,0)” fusion_font_family_button_font=”Roboto” fusion_font_variant_button_font=”400″ stretch=”default” icon_position=”left” icon_divider=”no” animation_direction=”left” animation_speed=”0.3″]Learn More[/fusion_button][/fusion_builder_column][/fusion_builder_row][/fusion_builder_container]