Last Updated: November 2025

Introduction

Welcome to Kynamic. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our Kynamic mobile application (the "App"), and access our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our App.

Data Controller

The data controller responsible for your personal data is the company operating this website. For the data controller information, please refer to the "Contact Us" section at the end of this policy.

Information Collection

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

Personally identifiable information, such as your name, email address, and demographic information, such as your gender, hometown, and interests, that you voluntarily give to us when you:

Register an account with the Site or App
Participate in various activities related to our services
Contact our customer support

When you use our Kynamic mobile application, we may additionally collect:

Riding data: GPS location, riding distance, speed, duration, route information
E-bike system data: Battery level, motor output, system status, device pairing information
Device information: Device model, operating system version, Bluetooth connection data
App usage data: Features used, error logs, performance metrics

Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site or App to:

Create and manage your account
Provide core App functionality (ride recording, route navigation, e-bike management)
Send you administrative information, such as information about changes to our terms, conditions, and policies
Improve our services and operations
Understand and analyze how you use our Site, App, and services, which can improve our overall functionality
Develop new features and products based on anonymized usage patterns
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Site and App, and for marketing and promotional purposes (with your consent)
Detect and prevent fraudulent transactions and other illegal activities
Provide technical support and troubleshooting

Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including:

Cloud storage and hosting providers
Analytics services
Map and location service
Customer support platforms

These service providers are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.

We do NOT sell your personal data to third parties.

Account and Data Deletion

You have the right to request deletion of your account and associated personal data at any time. Please follow the steps below:

Method : Delete via Kynamic App

Open the Kynamic App
Navigate to "Settings" enter "Profile"
Choose "Delete Account"
Confirm the deletion
Your deletion request will be processed immediately

Method : Delete via Email

If you cannot access the App, you can delete via email, please send an email to: info@kynamic.com

Subject: Account Deletion Request

Please Include:

Your registered email address
Account username (if applicable)
Brief reason for deletion (optional)

We will process your request within 5 business days and notify you via email when complete.

Data that will be deleted:

Personal identification data (name, email)
Account login credentials
Riding records
GPS location history
Device pairing and connection information
App personalization settings

Partial Data Deletion (Without Account Deletion)

If you wish to delete specific data without deleting your entire account, please contact us at: info@kynamic.com

We support the deletion of:

Specific riding records
Historical route data
GPS location information
Device connection history

Processing time: Within 10 business days of receiving your request

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information, including:

SSL/TLS encryption for data transmission
Encrypted password storage (hashed and salted)
Regular security audits and vulnerability patching
Access controls and permission management
Secure cloud storage infrastructure

While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

Policy for Children

We do not knowingly solicit information from or market to children under the age of 16. If we learn that we have collected personal information from a child under age 16 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 16, please contact us immediately.

User Rights

You have the following rights concerning your data:

Right to Access: You can request information about the personal data we hold about you.
Right to Rectification: You have the right to request correction of inaccurate personal data we have about you.
Right to Erasure: You can request that we delete your personal data.
Right to Restrict Processing: You have the right to request the restriction of processing your personal data.
Right to Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your personal data.

To exercise any of these rights, please contact us at: info@kynamic.com

Response time: We will respond to your request within 30 days (as required by GDPR) or 45 days (as required by CCPA).

International Data Transfers

Your information may be transferred to, and maintained on, servers located outside of your country, state, province, or other governmental jurisdiction where data protection laws may differ. We ensure appropriate safeguards are in place to protect your data during such transfers, including:

Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions by relevant authorities
Other legally valid transfer mechanisms

By using our services, you consent to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have questions or comments about this Privacy Policy, or wish to exercise your data rights, please contact us:

Company: Kynamic.Inc.

5F-1, No. 859, Sec. 4, Taiwan Blvd., Xitun Dist.,

Taichung City 407, Taiwan (R.O.C.)

TEL: +886-4-23501633

DU-B250+